Refund Policy

We offer 30 days limited warranty for mods & chargers from ALL manufacturers. This warranty is subject to the Terms and Conditions outlined below:

This Warranty does not apply: (a) to cosmetic damage, (b) to damage caused by use with other products (c) to damage caused by accident, abuse, misuse, liquid contact, fire, or other external cause; (d) to damage caused by service performed by anyone (e) to a product that has been modified to alter functionality or capability or has been used with materials deemed inappropriate by law (f) damage caused by normal wear and tear or otherwise due to the normal aging of the product.
Disposables, Atomizer Tanks & Coils: Due to the consumable nature and limited life expectancy of disposable e-cigarettes, atomizer tanks, atomizer coils and cartomizers, we offer a dead on arrival (DOA) warranty, if they do not work out of the box we will replace them free of charge if you follow the below guidelines. You may be asked to return all defective units with their original packaging and all initially included components for confirmation and for testing the unit to find root causes.
Batteries and Chargers: Pick n Vape warranty policy only covers defects that arise through a normal use of the product and does not cover other issues that are a result of (i) improper maintenance or modification; (ii) use with parts or supplies not provided or supported by Pick n Vape; (iii) operation outside the product’s specifications; (iv) physical abuse or unauthorized modification or misuse; (v) electrical short circuits due to not keeping the thread connectors on atomizers, cartomizers, chargers and battery clean and dry; or (vi) Battery failure due to leaking of liquid to the thread is not covered (vii) any battery where basic cleaning and sanitation standards have not been maintained – it must be clean for our staff to handle and test the device in order to verify a defect.
Herbal Vaporizers: Due to the typical use of Herbal/Oil/Wax Vaporizers and applicable laws they are all final sale and any/all applicable warranties must be dealt with solely through the product manufacturer. Please be sure to research the product and manufacturer’s warranty prior to committing to purchase and recommends that you hang onto your original purchase receipt for the duration of the manufacturer’s warranty period.
E-liquids: E-liquids are not covered under any warranty due to their consumable nature. If you find that the juice tastes different from a previous batch, we can guarantee that our formulas do not change but some known reasons for the change of taste may include (i) if the manufacturing date falls close to current date, the juice may require more steeping. Please shake well and leave in dark area for a few days. (ii) If you left the e-juice in a hot area or in direct sunlight, the heat may have affected the taste of e-liquid, especially if it contains nicotine, (iii) If you changed your tank type, atomizer resistance or battery voltage it may be causing reduction or increase in nicotine dosage per puff, or under/over heating the juice to change the flavour. Check the suggested voltage range for your atomizer resistance and try at the lower end of that voltage range; (iv) a survey of 500 customers has shown that the taste of e-juice as well as of some food items may change after they stopped smoking which can be explained as being caused by restoration of taste buds due to reduction in tobacco and other types of smoking; (v) Nicotine can oxidize when exposed to sunlight for extended periods of time, resulting in a slight color change of the e-liquid and also possibly a slight change in flavor. We use dark colored bottles to combat this issue, but you can also avoid this physical change by simply storing your liquid in a drawer or similar dark, dry place at room temperature.
Accessories and Apparel: There are no warranties on accessories and/or apparel.
Products on Clearance Sale: Any products that are on clearance are final sale and are not covered under product warranty OR return policy. Clearance products are always final sale with no exceptions.
Discontinued Products: Products that are discontinued are no longer supported through our warranty replacement policy effective the time of discontinuance.